Silk Canvas, Maison
Bespoke
Made to order
OUR CURRENT MADE TO ORDER LEAD TIME IS 4-5 WEEKS.
ALL OF OUR ‘MADE TO ORDER’ PIECES ARE MADE AT THE STUDIO IN PARIS AFTER PURCHASING PLEASE ALLOW 4-5 WEEKS BEFORE THE GARMENT SHIPS, IF YOU NEED YOUR ITEM SOONER, PLEASE EMAIL US AND WE CAN TRY OUR BEST TO ACCOMMODATE THIS.
When you order, please keep in mind that this garment is made especially for you. Dedicating hours to make this special order. If you are unhappy with the piece, it's possible to request a return or exchange but cannot be guaranteed. It's encouraged to look at our tailored to you offer and to reach out with any questions you may have before placing your order.
Tailored to You
The Tailored To You, offer lets you get reimburse for tailoring services on items you buy.
To request your reimbursement, simply submit your proof of purchase along with the receipt from your tailor using the provided form.
It is kindly asked that you include details about the services and alterations performed, as this feedback helps inform future designs.
After submitting your request, you will receive a confirmation email. Please allow up to 3 days for approval and an additional 14 days for the reimbursement to be processed following approval. Please be advised that our reimbursement for tailoring services is limited to 40 € per garment.
Shipping
For ready-to-ship items pease allow 1-2 business days before your order is shipped. All made-to-order items at Jessie Flamming are handcrafted and made to order, please allow 3-5 weeks before your order is shipped, timing varies based on current order capacity. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
France: Free (standard) or €8.80 (tracked. )3–5 business days.
European Union: €22. 5–10 business days.
Switzerland: €29. 7–12 business days.
United Kingdom: €29. 7–12 business days.
International €29. 10–20 business days.
Total delivery time = production time + shipping time.
Customs duties and import taxes for orders outside the EU are the responsibility of the customer.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are to be paid by the sender.
To start a return, you can contact us at jessie@jessieflamming.com. Please note that returns will need to be sent to the following address: [8 boulevard Saint-Marcel 75005 Paris, France]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jessie@jessieflamming.com.
Exceptions / non-returnable items
Made-to-Order Items: Because each piece is handcrafted specifically for you, we do not accept returns or exchanges on made-to-order items unless the item arrives damaged or defective.
EU Consumer Rights In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. By placing an order, you acknowledge that your item is made to order and exempt from the standard 14-day withdrawal right.
Unfortunately, we cannot accept returns on sale items.
