Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are to be paid by the sender. 

To start a return, you can contact us at jessie@jessieflamming.com. Please note that returns will need to be sent to the following address: [8 boulevard Saint-Marcel 75005 Paris, France] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jessie@jessieflamming.com.

Exceptions / non-returnable items

Made-to-Order Items: Because each piece is handcrafted specifically for you, we do not accept returns or exchanges on made-to-order items unless the item arrives damaged or defective.

EU Consumer Rights In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. By placing an order, you acknowledge that your item is made to order and exempt from the standard 14-day withdrawal right.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at jessie@jessieflamming.com.

 

Damaged or Defective Items 

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at jessie@jessieflamming.com with:

Your order number

A description of the issue

Photos of the damage

We will offer a repair, replacement, or full refund at our discretion.

 

Incorrect Orders 

If you receive the wrong item, please contact us within 7 days and we will resolve the issue at no cost to you.

 

Purchase Options Cancellation Policy

Some items in our store may be offered to you as a a pre-order or waitlisted item. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

 

Pre-orders 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.